1. Introduction
1.1 We take measures to safeguard your private information.
1.2 Please note that by using our website and you are agreeing to this policy, you consent to our use of cookies in accordance with the terms of this privacy policy.
2. Using personal information
2.1 Personal information submitted to us through our website will be used for the purposes specified in our Terms and Conditions or on the relevant pages of the website. We also record all telephone calls, during which personal information may be collected.
2.2 We may use your personal information to:
- Personalise our website for you;
- Enable your use of the services available on our website;
- Supply to you services purchased through our website;
- Send statements, invoices and payment reminders to you, and collect payments from you;
- Send you non-marketing commercial communications
- Send you email notifications that you may find useful;
- Send you our email newsletter, if you have requested it (you can opt out of this service at any time if you no longer require the newsletter);
- Deal with enquiries and complaints made by or about you relating to our service;
- Keep our website secure and prevent fraud; and
- Verify compliance with the terms and conditions governing the use of our website.
2.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
2.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website or on your browser.
2.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
2.6 All our website financial transactions are handled through our payment services providers: Worldpay and Paypal. You can review the provider’s privacy policy on their respective websites. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds. We do not store credit card details nor do we share financial details with any 3rd parties.
3. Disclosing personal information
3.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents or suppliers insofar as reasonably necessary for the purposes set out in this policy.
3.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
3.3 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing our credit risk);
(d) To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling]; and
(e) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable
opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
3.4 Except as provided in this policy, we will not provide your personal information to third parties.
4. Retaining personal information
4.1 Our data retention policies are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
4.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
4.3 Without prejudice to Section 4.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:
4.4 Notwithstanding the other provisions of this section we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
5. Security of personal information
5.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
5.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
5.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
5.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
5.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
6. Amendments
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We may notify you of changes to this policy by email.
7. Your rights
7.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
7.2 We may withhold personal information that you request to the extent permitted by law.
7.3 You may instruct us at any time not to process your personal information for marketing purposes.
7.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
