1. Introduction
IELTS Medical is a trading name of IELTS Medical LTD of 259 - 269 Old Marylebone Road, London, NW1 5RA, United Kingdom (company number: 10358705).
By accessing and using the IELTS Medical website and/or attending an IELTS Medical class/session or course, the Customer agrees to the following Terms and Conditions. These Terms and Conditions also govern the Customer’s use of our website(s) (www.iemedical.co.uk or www.medicsportal.org or www.ieltsnurses.co.uk or www.oscenurses.com or www.cbtnurses.com or medicalcpdpoints.com or oetnurses.co.uk or oetdoctors.co.uk) and by using our website(s), the Customer accepts these Terms and Conditions in full. If the Customer disagrees with these Terms and Conditions or any part of these Terms and Conditions, the Customer may not use our website or attend our class/classes/courses/sessions.
Although care has been taken to ensure the accuracy of the information on the IELTS Medical website, information on the site is provided without any representation or guarantee and in no event shall IELTS Medical LTD be liable in connection with the use of the information made available, unless specifically stated otherwise.
Definitions
• “Additional Charges” means any amounts payable which are not Fees and may include, but are not limited to, payment for the delivery of Learning Materials, any re-sit fees which IELTS Medical LTD may charge from time to time if applicable, any administration charge for switching location or timing of a Course, amounts payable to the professional body for learner/delegate registration, exemptions, examination entries and re-sit fees and any import duties, taxes and customs clearances which may be payable;
• “Asynchronous Online Course” means an online course which does not have a predetermined start date and is available for study by you immediately following delivery by IELTS Medical LTD;
• “Class” means single session of tuition (usually 1 hour or 1 hour and 15 minutes);
• “Customer” means the healthcare professional or corporate body that makes a purchase from IELTS Medical LTD;
• “Course” means either a classroom Course and/or an Online Course whichever is purchased by the Customer;
• “Fee” means the charge payable for the Course and/or Learning Materials and shall include any VAT payable but excludes Additional Charges;
• “Online Course” means either an Asynchronous Online Course or a Synchronous Online Course and if applicable the Study Materials to be provided by IELTS Medical LTD;
• “Study Materials” means, but is not limited to, Distance Learning Materials, Revision/Assessment/Tool Kit, MCQ Cards, Question Banks, Review Exercises, Mock Exams (papers and suggested solutions), Course Companions, Revision Companions, Combined Companions, Online Study Materials, eBooks and Study Texts;
• “Synchronous Online Course” means an online course which is only available for access by you on a predetermined start date until a predetermined end date;
• “Terms” means these Terms and Conditions, the Additional Terms and Conditions and the Website Terms of Use if you purchase a Course via the Website;
2. Fees and Payment
The billing process will be under the control of IELTS Medical LTD who shall send an invoice or payment link as soon as the Customer has agreed on a Class or series of classes or a Course, unless alternate arrangements have been mutually agreed upon. Payments must be made to IELTS Medical LTD prior to any Class, Session or Course.
The fees will be calculated at a rate agreed in advance between IELTS Medical LTD and the Customer. IELTS Medical LTD will provide an email confirmation once payment has been received.
Payments must not be made directly to the Tutor at any time.
3. Non – solicitation
The Customer is not permitted to make private arrangements for a Class or classes with a Tutor introduced to him/her by IELTS Medical LTD. Should a Customer breach this obligation, they will be liable to account to IELTS Medical LTD for all sums paid to the Tutor without deduction and IELTS Medical LTD shall be entitled to obtain an injunction against the Customer to prevent further breaches. This obligation shall continue notwithstanding termination of this agreement.
4. Liability
IELTS Medical LTD does not accept any liability for any claims by the Customer arising out of or related to the carrying out of the tutoring by a Tutor introduced by IELTS Medical LTD. The aim of IELTS Medical LTD is to assist you in reaching your goal score on the IELTS Academic, OET, NMC CBT, NMC OSCE, GMC Plab 1 and GMC Plab 2 or other examinations stated on its websites. Whilst we will do our best to prepare you as efficiently and effectively as possible, we cannot and do not warrant or guarantee this success.
5. Alteration
Upon reasonable notice, IELTS Medical LTD reserves the right to alter these Terms and Conditions. Unless otherwise agreed in writing by a Director of IELTS Medical LTD, these Terms and Conditions shall prevail over any other terms of business or conditions put forward by the Customer.
No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a Director of IELTS Medical LTD.
6. Approval
Acceptance of our services and/or attendance at IELTS Medical LTD will be taken to represent agreement to these Terms and Conditions.
7. Tutors
Our tutors are employed by IELTS Medical LTD.
The following arrangements are understood and agreed by both parties:
8. General
Once a Class/Session or Course has been confirmed by IELTS Medical LTD, a contract forms between the Customer and IELTS Medical LTD.
IELTS Medical LTD retain responsibility for agreeing to, supervising and tailoring the content of lessons and the teaching methods to the Customer.
9. Referrals
IELTS Medical LTD encourages Customers to refer their friends and provides a reward for this referral. This reward is subject to the referred person completing a Course at IELTS Medical LTD. For the avoidance of doubt, this reward is made solely at the discretion of the IELTS Medical LTD.
10. Environment
The IELTS Medical LTD shall provide a suitable environment in which teaching sessions can be conducted.
11. Payment and scholarships
IELTS Medical LTD will agree the fee structure with the Customer and this must not be changed without written consent of IELTS Medical LTD.
Through work with various organisations, from time to time, IELTS Medical LTD is able to award scholarships to some medical professionals throughout the year. Terms and Conditions of these scholarships can be provided to you by the IELTS Medical LTD on written request.
12. Refunds and Compensation policy
Accommodation
As a Training Centre, we book accommodation with external accommodation providers. These bookings are subject to third party terms and conditions. As such, please note that, as standard, cancellations and refund requests will not be accepted for accommodation bookings made via the centre. Any refund relating to accommodation bookings will be at the sole discretion of IELTS Medical LTD. In order to be considered, any cancellation requests must be made in writing.
Classes
IELTS Medical LTD operates a semi-flexible cancellation policy for a single Class or session. In the event that a booked Class or session is cancelled by the Customer with 24 hours’ notice or more, a full refund may be provided to our Customer subject to a £50 administration fee. Out of respect for our Tutors’ time, any cancellations with less than 24 hours’ notice will be non-refundable. In the event of a short-notice cancellation by one of our Tutors, a replacement Tutor will be asked to tutor in his/her place. In the event that none of our Tutors are available, a rescheduled Class or a full refund will be offered at the discretion of IELTS Medical LTD.
Courses (except for Flex Courses & Medical Summer)
Due to the work required to chart and plan our learners’ progression, in instances where a Customer has changed their mind after starting a Short Language Course (3 weeks or less) booking, our standard procedure is to issue a 30% refund less the Registration Fee until the end of the first teaching week. After the first week, 0% refund will be issued for the Course. For a Long Language Course (over 3 weeks) booking, our standard procedure is to issue a 50% refund less the Registration Fee until the end of the third teaching week. After this 0% refund is due.
For an NMC CBT course, NMC OSCE course or GMC Plab Course, the ability to change a course or receive a full refund will only be offered for up to 30 days prior to the start of the course. After this, any refund issued will be at the discretion of IELTS Medical LTD. Permitted changes will be subject to a £50 administration fee. In order to be considered, any change or cancellation requests must be made in writing.
In the unlikely event that Customers are affected by a change in the location of your course that is further than 15 minutes' walk, we will provide reimbusement of additional travel costs. To be considered, travel expense receipts will be required.
Flex Courses
As Flex Courses are sold in a package and discounted for that reason, please note that Flex Courses are non-refundable once the package has started. You will have 365 days from purchasing your Flex Course, to use all 10, 20, 30 or 60 sessions. Your account will remain active for that time. Please note that after 365 days, the system will deactivate your account and you will need to purchase a new Flex Course.
Medical Summer Courses
Due to the work required to chart and plan our learners’ progression, as well the work required of our immigration solicitor partners, in instances where a Customer has changed their mind after booking a Medical Summer course, up to the end of the first teaching week, a 70% refund will be provided. After the first teaching week, no refund will be provided. The only exception to this rule is if the course includes a visa application and this visa application has been denied by the Home Office. In this case, a refund will be provided less a £320 fee to cover our administrative costs, including the application review by experienced Immigration Solicitors.
Courses with a Student or Short Term Study Visa
Due to the work required to chart and plan our learners’ immigration into the UK and progression once here, as well the work required of our HR Teams and immigration solicitor partners, in instances where a Customer has changed their mind after booking these courses a 50% refund will be due if the application is refused as a result of an error made by IELTS Medical LTD. In any other eventuality, a refund will only be accepted at the discretion of IELTS Medical LTD.
Examination bookings
As a Training Centre, we book examinations with external examination providers. These bookings are subject to third party terms and conditions. As such, please note that, as standard, cancellations, changes or refund requests will not be accepted for examination bookings made via the centre. Any changes or refunds relating to examinations will be at the sole discretion of IELTS Medical LTD. In order to be considered, any changes or cancellation requests must be made in writing.
Refunds for students in receipt of tuition fee loans from the Student Loans Company
Students in receipt of a tuition fee loan from the Student Loans Company (SLC) will be liable for 25% of their tuition fee loan if they withdraw before the start of Semester 2. If they withdraw before the spring vacation, they will be liable for 50% of their tuition fee loan. If they withdraw after the spring vacation they will be liable for the full tuition fee loan.
Commitment to honour student bursaries
We are committed to widening participation in the student body at IELTS Medical and award a number of bursaries each year. We are committed to honouring these bursaries.
Compensation for maintenance costs and lost time where it is not possible to preserve continuation of study
In the unlikely event that we are unable to preserve continuation of study for our Customers, we will consider compensation for maintenance costs and lost time. Requests should be made in writing to our Administrator and any losses must be evidence in writing. We pledge to refund an amount that represents the proportion of the course that we cannot preserve.
Compensation of tuition and maintenance costs where students have to transfer courses or provider
In the unlikely event that Customers need to transfer courses or provider, we will consider compensation of tuition and maintenance costs. Requests should be made in writing to our Administrator and any losses must be evidence in writing.
13. Complaints
IELTS Medical LTD aim to provide an excellent Customer experience and we take our Customers’ feedback incredibly seriously. We encourage our Customers to be vocal to us if something goes wrong. Complaints regarding Tutors should be directed to the Administrator in writing in the first instance. This will then be escalated to management, if need be. Complaints about other matters should be directed to management by email or via our Complaints Form or post (IELTS Medical LTD at 259 - 269 Old Marylebone Road, London, NW1 5RA, United Kingdom). Please note that due to the increased chance that memories or evidence may have been lost, complaints received over 6 months after the date the encounter will not be considered.
14. Damages
IELTS Medical LTD does not accept any liability for any claims of consequential losses by its Customers.
15. Competitions
From time to time, IELTS Medical LTD will organise competitions, the terms of which can be found here for the duration of the competition. If the page is not found, there are no live competitions.
16. Terms and Conditions
No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a Director of IELTS Medical LTD with reasonable notice. Acceptance of our services will be taken to represent agreement to these Terms and Conditions. These Terms and Conditions shall be governed by and construed in accordance with the Law of England and Wales.
17. Severability
If any provision of these Terms and Conditions is held invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining pro
